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THIS NOTICE EXPLAINS HOW YOUR MEDICAL INFORMATION MAY BE USED AND SHARED, AND HOW YOU CAN ACCESS IT. PLEASE READ IT THOROUGHLY.
When this Notice of Privacy Practices (“Notice”) mentions “we” or “us,” it means XYRX Health and all the pharmacists who deliver health care services along with our pharmacy's employees. By law, we must protect the privacy of your protected health information (“PHI”), adhere to the current Notice's terms, provide you this Notice outlining our legal responsibilities and privacy practices for your PHI, and inform affected people after any breach of unsecured PHI. This Notice details our possible uses and disclosures of your PHI. It also outlines your rights regarding your PHI and specific obligations we follow under the law. We may update this Notice at any time. For significant changes, we will display the updated Notice in the pharmacy, on our website, and provide you a copy upon request.
I. USE AND DISCLOSURE OF YOUR PHI
We will use and share your PHI for purposes like treatment, payment, and health care operations. We might also use your PHI for other legally allowed or required reasons, or with your written permission. Below are examples of how we may use and/or disclose your PHI. Any uses not listed here require your explicit written authorization, which you can withdraw anytime by notifying us in writing.
A. Treatment – We may use and share your PHI to deliver prescription and supply services to you. We might disclose your PHI to other pharmacists, pharmacy technicians, and health care providers involved in your treatment. You will get separate notice and a chance to opt out of any subsidized treatment-related communications.
B. Payment – We will use and disclose your PHI to bill and receive payment for the services we provide. This may involve sharing your PHI to get pre-approval from your health plan or confirm coverage for a prescription or service.
C. Health Care Operations – We may use and disclose your PHI for managing our pharmacy operations, such as quality reviews and improvements, compliance audits, and staff performance assessments. We might also use your PHI for general business management and administrative purposes.
D. Prescription Refill Reminders, Treatment Alternatives or Health-Related Benefits – We may use and disclose your PHI to reach out about refill reminders, inform you of alternative treatments, or share details on health-related benefits or services that could interest you.
E. Family Members, Relatives or Close Friends – Unless you object, we may share your PHI—with limits to what's relevant—with family members, relatives, close friends, or others you identify as involved in your care or payment. If you're not available to agree or object, we may use professional judgment to decide if disclosure serves your best interest, sharing only pertinent PHI.
F. Other Permitted and Required Uses and Disclosures – We may use your PHI without your authorization or chance to agree/object in these cases
- When required by law, always following applicable regulations;
- With public health authorities (or collaborating foreign agencies) for activities like disease prevention/control, reporting deaths, medication adverse events or product issues, communicable diseases, or abuse/neglect in certain cases;
- To health oversight agencies for authorized activities like audits, inspections, or investigations;
- For judicial/administrative proceedings (e.g., subpoena or court order), but only after attempting to notify you or secure a protective order;
- To law enforcement for reporting injuries, complying with orders/warrants, identifying suspects/fugitives/missing persons/victims, or reporting crimes;
- To coroners/medical examiners for authorized duties like identifying the deceased or determining cause of death;
- To funeral directors as needed and consistent with law;
- To organ procurement organizations for donation/transplantation facilitation;
- For approved research with proper protections;
- To prevent or reduce a serious threat to health/safety, limited to those able to help;
- For military/veterans activities (including foreign military) to support missions or benefits eligibility;
- For lawful national security/intelligence activities;
- For protecting the President, foreign heads of state, or authorized investigations;
- To correctional institutions or law enforcement custodians if you're incarcerated;
- As needed to comply with workers’ compensation or work-related injury laws.
II. YOUR RIGHTS AS OUR PATIENT
You have several rights concerning your PHI as our patient. Here's what they include:
A. You can request restrictions on our use/disclosure of your PHI, though we aren't required to agree (except for fully self-paid transactions). Submit written requests detailing: (1) the desired restriction; (2) the information affected; and (3) who it applies to (e.g., a spouse). If agreed, it won't block disclosures: (1) for your access/accounting requests; (2) as legally required/permitted; or (3) in emergencies.
B. You can request confidential PHI communications through alternate methods or locations (e.g., sending prescription info to a different address). Submit written requests to the Privacy Officer specifying your preferences. We will accommodate reasonable requests.
C. You can access, inspect, and copy your PHI (including electronic), except for certain HIPAA-exempted items. We'll provide requested formats for electronic PHI if maintained that way. If not in our possession, we'll direct you appropriately. Copies may involve reasonable cost-based fees for copying/postage, with timely responses. Limited denials allow review requests; ultimate denials include written explanations.
D. You can request an accounting of our PHI disclosures (including by business associates) for up to six years prior (or shorter if specified). One free annual request; subsequent ones in the same 12 months may incur reasonable fees (with prior notice and option to withdraw/modify).
E. If you think your PHI is inaccurate or incomplete, submit a written amendment request with supporting reasons. We may deny if, e.g., not created by us or already accurate. Denials allow your written disagreement statement; we may rebut, and relevant documents can be included in future disclosures.
F. You can request a paper copy of this Notice anytime, even if received electronically—submit written requests to the Privacy Officer.
G. You can opt out of fundraising; we won't use your PHI for fundraising or sell it without your prior authorization.
III. ADDITIONAL INFORMATION/QUESTIONS OR COMPLAINTS
A. For more details on this Notice, to exercise your rights, or with questions, contact the Privacy Officer at:
XYRX Health
249 W Jackson St, Unit #3009, Hayward, CA, 94544, USA
admin@xyrx.health
If you believe your privacy rights were violated, file a complaint (no retaliation) with our Privacy Officer or the Secretary of the Department of Health and Human Services, 200 Independence Avenue SW.
California Privacy Notice
California Consumer Privacy Act (CCPA)
This California Privacy Notice (“Notice”) supplements and is incorporated into the Privacy Policy of XYRX Health and its owners and affiliates (collectively, “we,” “us,” or “our”). It applies solely to personal information we collect online or offline from California residents (“consumers” or “you” or “your”).
Information We Collect
We have collected the following categories of personal information from consumers within the last twelve (12)
months:
(Note: Specific categories are referenced in our main Privacy Policy and may include identifiers, health information, and other data as described there.)
Use of Personal Information
We may use this personal information for one or more of the following business purposes:
- To provide our products and services, such as processing drug claims and fulfilling orders.
- To deliver patient care and customer service, including responding to inquiries and requests, verifying your identity, and maintaining your account.
- To analyze usage of our products and services, as well as customize and improve them.
- For marketing purposes, such as sending email alerts about products or services offered by us and/or third parties that may interest you.
- To maintain the security of our products, services, and systems, including detecting security breaches or fraudulent activity.
- To ensure our website and other systems function properly, such as debugging and fixing errors.
- To comply with legal obligations.
- To protect our rights, property, and safety, or the rights, property, and safety of others.
We do not sell your personal information.
Sharing of Personal Information
We may share personal information we collect with third parties for business purposes, such as pharmacies to
fill your prescriptions, marketing partners, advertising networks, clients that sponsor discount cards, and
service providers that help us operate or provide our services (including data storage companies and internet
service providers). When sharing with service providers, we require them to protect the personal information and
use/disclose it only to provide services to us and for limited business purposes, such as detecting security
breaches and complying with legal obligations.
In the past twelve (12) months, we have shared the following categories of personal information for business purposes with the following categories of third parties:
(Note: Categories align with those collected and shared as detailed in our main Privacy Policy.)
Your Rights and Choices
This section describes your privacy rights under California law and how to exercise them.
Right to Know
You have the right, subject to certain exceptions, to request details about the personal information we
collected about you over the past 12 months, including:
- Categories of personal information;
- Categories of sources;
- Business or commercial purposes for collection;
- Categories shared for a business purpose; and
- Categories of third parties with whom it is shared.
Right to Delete
You have the right to request deletion of personal information we collected from you, subject to certain
exceptions.
Right to Opt-Out of the Sale of Personal Information
You have the right to opt out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising these rights.
Submitting Requests to Know or Delete Personal Information
Submit a request to know or delete by:
- Emailing us at admin@xyrx.health.
- Visiting our website at xyrx.health.
To process your request, we must verify your identity (or that of your authorized agent) by requesting information such as contact details, account information, and/or health information to confirm you are the person about whom we collected the information.
You may designate an authorized agent with written permission. We may require direct verification from you and may deny requests without proper authorization proof.
For children under 13, only a parent or legal guardian may submit requests. We may require a signed consent form under penalty of perjury or a phone call to trained personnel for verification.
You may make a request to know or delete twice within a 12-month period.
Response Timing and Format
We will confirm receipt of your request within 10 business days and provide details on processing, including
verification and expected response timeline.
Changes to Our Privacy Notice
We may update this Notice at any time. We will not use previously collected personal information for materially
different purposes without your explicit consent.
Contact Information
For questions or concerns about this Notice or our privacy practices, contact us at:
XYRX Health
249 W Jackson St, Unit #3009, Hayward, CA, 94544, USA
Email: admin@xyrx.health
XYRX Health is a technology platform that collaborates with independent healthcare professionals to deliver high-quality services through our patient management system. We do not directly provide medical or pharmacy services, and payment does not guarantee a prescription or medication dispensing. All medical services are handled by independent providers. Information on this site is for informational purposes only and is not a substitute for professional medical advice. Consult your licensed healthcare provider for health concerns. Our platform advertises services, not specific medications.
Disclaimer: FDA-approved brand-name drugs such as Wegovy® and Ozempic® are available exclusively from Novo Nordisk®. Mounjaro® and Zepbound® are available exclusively from Eli Lilly and Company®. XYRX Health claims no affiliation with or endorsement from the above products or entities.
Miami, FL 33169-5609
Sacramento, CA 95815
Phone: (800) 633-2322 / (916) 263-2382
Complaints: (800) 633-2322
Fax: (916) 263-2435
www.mbc.ca.gov
Topeka, KS 66612
Phone: (785) 296-7413
Toll Free: 1 (888) 886-7205
Fax: (785) 296-0852
www.ksbha.org
Wakefield, MA 01880
Phone: (781) 876-8200
Consumer Hotline: (800) 377-0550
Fax: (781) 876-8383
mass.gov/orgs/board-of-registration-in-medicine
Portland, OR 97201
Phone: (971) 673-2702
Toll Free: 1 (877) 254-6263
File a Complaint →
3 Capitol Hill, Room 105
Providence, RI 02908
Phone: 401-222-5960
Email: doh.elicense@health.ri.gov
health.ri.gov
P.O. Box 2018, MC-263
Austin, TX 78768-2018
Complaint Assistance: 1-800-201-9353
www.tmb.state.tx.us
89 Main Street, 3rd Floor
Montpelier, VT 05620-3402
Phone: (802) 828-1505
healthvermont.gov
TELEHEALTH CONSENT FORM
Last Updated: March 1, 2026
I understand that Telehealth involves delivering health care services through communication technologies (such as the internet or cellphone) to support diagnosis, consultation, treatment, education, care management, and self-management of a patient’s health care.
By acknowledging my consent below, I understand and agree to the following:
- I understand that XYRX Health offers Telehealth consultations conducted via videoconferencing, telephonic, and asynchronous methods, and my Telehealth provider will not be physically present with me during the session.
- I understand there are potential risks associated with Telehealth technology, including but not limited to interruptions, delays, unauthorized access, or other technical issues. I understand that either my Telehealth provider or I can discontinue the Telehealth appointment if the technical connections are not sufficient for the visit.
- I understand that I have the option to seek an in-person office visit instead of Telehealth care, and I am voluntarily choosing to participate in a Telehealth consultation with a XYRX Health provider.
- I acknowledge that a consultation with a clinician is required, and I understand that my treatment request may be declined based on their professional assessment.
- To maintain the confidentiality of my health information, I agree to conduct my Telehealth consultation in a private location, and I understand that my Telehealth provider will also be in a private location.
- In an emergency situation, I understand that my Telehealth provider's responsibility may be to direct me to emergency medical services, such as visiting an emergency room.
By acknowledging below, I certify:
- that I have read this form and/or had it explained to me;
- that I understand the risks and benefits of a Telehealth appointment;
- that I have been given the opportunity to ask questions and that such questions have been answered to my satisfaction.
CONSENT TO TEXT OR EMAIL USAGE FOR APPOINTMENT REMINDERS AND OTHER HEALTHCARE REMINDERS
By signing below, I consent to receive text messages from the practice at my phone number or emails to receive appointment reminders and general health reminders or information. I understand that this consent for emails and/or text messages will apply to all future appointment reminders, feedback, and health information unless I request a change in writing. I also acknowledge that these means of communication are not considered secure for transmitting private information.
XYRX Health is a technology platform that collaborates with independent healthcare professionals to deliver high-quality services through our patient management system. We do not directly provide medical or pharmacy services, and payment does not guarantee that a prescription will be written or medication dispensed. All medical services are handled by independent providers. The information on this site is for informational purposes only and is not a substitute for professional medical advice. For any health concerns, please consult your licensed healthcare provider. Our platform advertises services, not specific medications.
Disclaimer: FDA-approved brand-name drugs such as Wegovy® and Ozempic® are available exclusively from Novo Nordisk®. Mounjaro® and Zepbound® are available exclusively from Eli Lilly and Company®. XYRX Health claims no affiliation with or endorsement from the above products or entities.
XYRX Health
249 W Jackson St, Unit #3009, Hayward, CA, 94544, USA
Last Updated: December 29, 2025
These Terms of Use (“Terms”) apply to your access and use of the XYRX Health website at xyrx.health (referred to as the “Site”) and any materials, information, products, or services (“Services”) offered through the Site, operated by or for XYRX Health and/or our owners and affiliates (collectively “Company,” “our,” “us,” or “we”), or provided by contracted third parties (“Third Parties”).
Your use of the Site and its information and Services is governed by these Terms, any referenced notices, and other agreements between us and you. Specific Services may have additional posted rules with extra terms.
By accessing or using the Site, you agree to these Terms, which we may update periodically. Read them carefully. If you do not agree, stop using the Site and Services immediately. Changes take effect upon posting, so check back regularly.
Privacy Policy
Our Privacy Policy is incorporated into these Terms by reference. By agreeing to these Terms, you consent to our collection, use, and sharing of your information as described in the Privacy Policy, which we may update. Review it at xyrx.health/privacy-policy.
Not Medical Advice
The Site and Services provide informational content only to help you understand health topics. This is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult your physician or qualified health provider for any medical questions.
We assume no liability for damage or injury from using any materials, content, products, information, ideas, or advice on the Site or through Services.
You acknowledge that some Services rely on information you provide. We do not endorse any specific drug, product, treatment, provider, or pharmacy.
Reliance on information from us, our employees, or Third Parties is at your own risk. Site content is not for diagnosing conditions or determining therapy.
Seek advice from your doctor or qualified provider before starting or changing treatments. Do not ignore or delay professional advice based on Site content. The Site and Services are not substitutes for personalized medical care.
Our Services
Services through the Site are not health insurance or a substitute for it. By using them, you agree not to submit claims for telemedicine to Medicare, federal payors, or state/private insurers.
You can direct prescriptions to any pharmacy of your choice (email admin@xyrx.health before ordering if preferring your own).
Treatment is not guaranteed. Providers may deny care if they determine it's inappropriate, misused, or unethical. Prescriptions are at the provider's professional discretion.
Important Contact Information by State
FLORIDA BILL OF RIGHTS FOR WEIGHT LOSS
http://www.leg.state.fl.us/statutes/index.cfm?App_mode=Display_Statute&URL=0500-0599/0501/Sections/0501.0575.html
CALIFORNIA NOTICE TO CONSUMERS
Medical doctors are licensed and regulated by the Medical Board of California. (800) 633-2322 www.mbc.ca.gov/
File complaints online at http://www.mbc.ca.gov/Consumers/Complaints.aspx or by mail to: Medical Board of California Central Complaint Unit 2005 Evergreen Street, Suite 1200 Sacramento, CA 95815
Phone: +1-833-773-7350 .
TEXAS
Report complaints about physicians and other licensees to:
Texas Medical Board Attention: Investigators 333 Guadalupe, Tower 3, Suite 610 P.O. Box 2018, MC-263 Austin, TX
78768-2018
Call 1-800-201-9353 for assistance. Visit www.tmb.state.tx.us.
(Spanish version provided in original for reference.)
KANSAS
It is unlawful for unlicensed persons to practice healing arts in Kansas. This office operates under a licensed
provider.
Direct questions to: Kansas State Board of Healing Arts 800 SW Jackson, Lower Level-Suite A Topeka, Kansas 66612 Phone: (785) 296-7413 Toll Free: 1(888) 886-7205 Fax: (785) 296-0852 www.ksbha.org
The Site and Services are for personal, non-commercial use and voluntary. You are responsible for any phone/data charges.
We may restrict or disable Site features at any time without notice.
Termination ends your rights; you must stop use. Surviving provisions continue.
Services may involve Third Parties (e.g., pharmacies). We do not guarantee their quality. The Site provides estimated pricing tools but not advice on managing costs or health.
Electronic Communications
You may receive pricing, coupons, and info via text, email, or Site posts. Using the Site or requesting info consents to electronic communications, including SMS/text (not shared with third parties) and email.
Texting and email are not fully secure; third parties may intercept. Electronic communications satisfy legal writing requirements.
XYRX Health Intellectual Property
All Site content (text, graphics, logos, images, data, software, etc.) is owned by Company or suppliers and protected by U.S. and international laws.
Use only for intended purposes. No modification, copying, distribution, reproduction, or derivative works without permission. Comply with all laws.
Trademarks and service marks on the Site belong to Company or others. No rights granted to use them.
Minors and Use as Legal Guardian
You must be 18+ to use the Site. By using, you represent this. Guardians using for minors are fully responsible for compliance.
Your Conduct
Comply with all applicable laws. You agree not to:
- Interfere with, damage, or compromise Site security.
- Solicit illegal activities or infringe rights.
- Attempt unauthorized access (hacking, etc.).
- Probe vulnerabilities.
- Upload viruses or harmful code.
- Use for unauthorized information revelation.
- Use automated tools (robots, scrapers) without permission.
- Impersonate others or provide false info.
- Fail to update info or avoid financial responsibility.
Unlawful or prohibited use may result in immediate termination without notice.
Marketing
(Section appears incomplete in source; contact us for details on marketing preferences.)
For questions, contact:
XYRX Health
249 W Jackson St, Unit #3009, Hayward, CA, 94544, USA
admin@xyrx.health
At XYRX Health ("we," "us," or "our"), we are committed to handling your personal information with care and transparency. This Privacy Policy explains what information we gather when you visit or use xyrx.health (the "Site") and any related services, products, or features we make available (collectively, the "Services"), how we use that information, and the choices available to you.
By accessing or using the Site and Services, you acknowledge that you have read and agree to the practices described in this Privacy Policy and our Terms of Use. If you disagree with any part of this policy, please discontinue use of the Site and Services.
California residents should review the California-specific section below. Residents of Colorado, Connecticut, Nevada, Virginia, or Utah should review the relevant state-specific section.
What Our Site Does
To deliver our Services, we collect certain information from you, including details about your medications, your location, and your preferences. This enables us to:
- Compare medication prices across pharmacies near you;
- Display pricing information sourced from third-party partners;
- Issue a discount card upon your request; and
- Provide pharmacy-specific coupons for your use.
Information We Collect
We refer to all data we gather from or about you as "Your Information." Collecting this data allows us to operate the Site, personalize your experience, and continually improve our Services. You can access some features — such as downloading a discount card — without registering for an account. The specific information we collect depends on how you interact with us, and may include:
- Personal identifiers: Your name, date of birth, mailing address, and similar demographic details.
- Medication details: The names, dosages, and fulfillment preferences for any prescriptions you are looking to fill.
- Payment information: Billing address, card numbers, security codes, and expiry dates. This data may be handled and stored by third-party payment processors on our behalf.
- Health and lifestyle data: Information you share about current or prior health conditions, body weight, active prescriptions, pregnancy status, nutritional supplements, and blood pressure.
- Transaction history: Records of purchases made using our discount card, including medication names and pharmacy locations.
- Location data: Your general or precise location, including zip code, city, street address, time zone, and GPS coordinates. We will only access precise device-level location data if you explicitly grant us permission.
- Preferences and settings: Options and preferences you configure while using the Site.
- Device and technical data: Information about your hardware, operating system, browser, app software, device identifiers, and IP address.
- On-device metadata: Additional data associated with or stored on the device you use to access the Site.
We may also receive Your Information through other channels, such as phone or email exchanges with our Customer Service team. When you use the Site, we automatically collect usage data — including which features you engage with, what content you view, and when these interactions occur — as well as technical data about your device.
We use Google Analytics to help us understand how visitors use the Site. Google Analytics places cookies on your device to collect usage data on our behalf. To learn more about Google's data practices, visit https://policies.google.com/technologies/partner-sites.
How We Use Your Information
Your Information may be used for the following purposes:
- Delivering and maintaining the Site and its features;
- Fulfilling the specific Services or information you request;
- Personalizing content, features, and recommendations based on your interests and location;
- Developing new offerings, conducting quality assurance, and performing internal research and analytics;
- Managing your account, supporting patient care, and providing customer assistance;
- Performing technical maintenance and system upkeep;
- Sending you promotional materials, discount offers, or advertisements — including for third-party products or services we believe may interest you — via direct channels or third-party platforms;
- Delivering transactional or administrative communications by email or SMS to the contact details you provide;
- Identifying, investigating, and responding to fraud, misuse, or potential violations of our Terms of Use or applicable law;
- Generating aggregated, anonymized statistics about how our Services are used; and
- Monitoring usage of any BIN/PCN/RXGroup/Member ID or similar identifiers we issue to you.
Where permitted by law, we may also:
- Combine Your Information with data obtained from third parties and use the merged dataset for any of the purposes listed above; and
- Remove identifying elements from Your Information and use the resulting de-identified data for any lawfully permitted purpose.
How We Share Your Information
We may disclose Your Information to the following categories of recipients:
- Healthcare and telehealth providers: Telehealth platforms and licensed clinicians who support delivery of our Services.
- Pharmacies and fulfillment partners: Entities that help process and fulfill prescription orders placed through the Site.
- Marketing and business partners: Third parties that may communicate promotional offers or other content on our behalf or their own. You will always have the option to opt out of such communications.
- Legal and compliance purposes: When we are required by law, court order, or legal process to disclose information, or when we reasonably believe disclosure is necessary to protect our rights or property, or the safety of any person.
- Corporate transactions: In connection with any merger, acquisition, asset sale, or similar business transaction, Your Information may be transferred to the relevant counterparty or successor entity.
- Service providers: Vendors and contractors who perform functions on our behalf — such as hosting, analytics, or payment processing — and who are contractually required to safeguard Your Information and use it solely for agreed purposes.
Your Protected Health Information
XYRX Health is not itself a "covered entity" as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"). However, in order to connect you with pharmacies and healthcare providers, we collect information that may be considered protected health or personal information under applicable law.
By using the Site and choosing to access our Services, you consent to XYRX Health and our service providers sharing Your Information with licensed healthcare professionals, pharmacies, laboratories, and other relevant third parties to the extent necessary to deliver the Services you have requested — including the coordination of prescription fulfillment and payment.
Some of these third parties may qualify as "covered entities" or "business associates" under HIPAA. Where applicable, "protected health information" ("PHI") and other health-related data will be handled in strict accordance with relevant federal and state privacy laws (collectively referred to as "Protected Information"). Information that has been properly de-identified in accordance with HIPAA does not constitute Protected Information.
Any information you submit that falls outside the direct provision of medical diagnosis, treatment, or prescription fulfillment will not be classified as Protected Information, and will instead be governed solely by this Privacy Policy and applicable state law.
Information Security
We implement reasonable administrative, technical, and physical safeguards designed to protect Your Information from unauthorized access, disclosure, or misuse. Where appropriate, we employ Secure Sockets Layer (SSL) encryption for data transmitted to and from the Site, which you may identify by the "https" prefix in your browser's address bar or a padlock icon in the browser window.
Despite these measures, no system connected to the internet can be guaranteed to be fully secure. We are not responsible for the security of data transmitted over networks outside our control, including public internet connections or wireless networks. Email communications to us are not encrypted — by choosing to contact us via email, you acknowledge the associated risks of interception or unauthorized access.
Your Choices
You may unsubscribe from marketing emails at any time by following the unsubscribe link included in any such email, or by contacting us directly at support@xyrxhealth.com. Please note that certain service-related communications — such as account notifications, safety alerts, or administrative updates — are not optional and will continue regardless of your marketing preferences.
The Site does not currently honor "Do Not Track" browser signals. If this changes in the future, we will update this Privacy Policy accordingly.
Children and Minors
Our Site and Services are designed for adults and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child in your care has submitted information to us without your consent, please notify us promptly at support@xyrxhealth.com so we can take appropriate action.
Links to Third-Party Websites
The Site may contain links to external websites and online services operated by third parties. These sites are not under our control, and we are not responsible for how they collect, use, or disclose your information. We encourage you to read the privacy policies of any external sites you visit. The presence of a link does not constitute an endorsement of, or any affiliation with, the linked site or service.
Cookies and Similar Technologies
We use cookies, web beacons, and related tracking technologies to enhance your experience on the Site, remember your settings, and gather statistical data about how the Site is used. A cookie is a small text file stored on your device that helps us recognize returning visitors and understand browsing behavior. Web beacons are lightweight code snippets embedded in web pages that provide usage data.
The data we collect through these tools is retained by us and is not used to give third parties direct access to your personal details. If you prefer to block cookies, you may adjust your browser settings accordingly — though doing so may affect the functionality or performance of certain parts of the Site. Continued use of the Site without disabling cookies constitutes your consent to their use. Note that disabling cookies may not prevent all forms of tracking.
Data Retention
We retain Your Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to meet our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. If you would like us to delete your personal information, please contact us at support@xyrxhealth.com. You may also update your information at any time by reaching out to:
International Access
XYRX Health operates in the United States. If you are accessing the Site from another country, please be aware that your information will be transferred to, stored, and processed in the United States. Data protection standards in the U.S. may differ from those in your home jurisdiction, and certain local authorities may not consider U.S. standards to be equivalent.
Additional Rights for California Residents
Under California Civil Code Section 1798.83, California residents may request — once per calendar year — details about the categories of personal information we share with third parties for their direct marketing purposes. Please direct such requests to support@xyrxhealth.com.
Personal Information Collected in the Past 12 Months:
| Category | Examples |
|---|---|
| A. Identifiers & Contact Information | Name, postal address, phone number, email address. |
| B. Medical & Financial Information | Credit or debit card details, health plan information. |
| C. Protected Classifications | Age, gender, race, medical conditions, disability status. |
| D. Commercial Information | Purchase history and transaction records. |
| E. Internet / Network Activity | Browsing history, search history, Site interaction data. |
| F. Geolocation Data | Physical location and movement data. |
How We Use This Information:
- Processing prescriptions and fulfilling orders;
- Responding to support inquiries, verifying identity, and managing accounts;
- Analyzing and improving the Site and Services;
- Sending relevant product and service communications;
- Detecting and preventing fraud and security incidents;
- Maintaining technical performance and fixing errors;
- Complying with legal obligations; and
- Protecting the rights, property, and safety of our users and our business.
We do not sell your personal information.
Personal Information Shared in the Past 12 Months:
| Category | Recipients |
|---|---|
| A. Identifiers & Contact Information | Service providers; Pharmacies and healthcare providers; Product distributors; Platform operators; Social networks; Marketing partners; Clients |
| B. Medical & Financial Information | Service providers; Pharmacies and healthcare providers; Product distributors; Platform operators; Social networks; Marketing partners; Clients |
| C. Protected Classifications | Service providers; Pharmacies and healthcare providers; Product distributors; Platform operators; Social networks; Marketing partners; Clients |
| D. Commercial Information | Service providers |
| E. Internet / Network Activity | Service providers |
| F. Geolocation Data | Service providers |
Your California Privacy Rights:
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months, including our sources, our purposes, and with whom we share it.
- Right to Delete: You may ask us to delete the personal information we hold about you, subject to applicable legal exceptions.
- Right to Opt-Out of Sale: We do not sell personal information. This right is nonetheless available to you.
- Right to Non-Discrimination: We will not penalize or disadvantage you for exercising any of your privacy rights.
To submit a request, email us at support@xyrxhealth.com or visit www.xyrx.health. We will need to verify your identity before processing your request. You may also authorize an agent to act on your behalf, provided written authorization is supplied. Requests are limited to two per 12-month period. We will acknowledge receipt within 10 business days.
Additional Rights for Residents of Colorado, Connecticut, Nevada, Virginia, and Utah
Residents of Colorado, Connecticut, Virginia, and Utah have the right to:
- Confirm whether we are processing their personal information;
- Access and request deletion of certain personal information;
- Obtain a portable copy of their data; and
- Opt out of personal data processing for targeted advertising or sales.
Residents of Colorado, Connecticut, and Virginia additionally have the right to:
- Request corrections to inaccurate personal information; and
- Opt out of automated profiling that produces legally significant decisions.
Nevada residents have a limited right to opt out of the sale of personal information. We do not sell personal information and will provide advance notice and an opt-out opportunity before doing so, should our practices ever change.
To exercise any of the above rights, contact us at support@xyrxhealth.com.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When updates are made, the revised policy will be posted to the Site with a new "Last Updated" date at the top of this page. We encourage you to review this page regularly. Your continued use of the Site following any update constitutes your acceptance of the revised terms.
If we intend to use previously collected personal information for a materially new purpose, we will seek your explicit consent before doing so.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or our data practices are welcome. Please reach out to us through any of the channels below:
www.xyrx.health
support@xyrxhealth.com
+1 (833) 773 7350
Last Updated: March 3, 2026
We are committed to delivering high-quality, accessible healthcare services, including seamless consultations with medical professionals and affordable medications, along with strong support before and after your purchase. If you encounter any problems with your order or medication, please contact our support team right away.
Cancellations and Refunds for Prescription Medications
You can terminate your subscription whenever you wish by accessing your secure, password-protected account dashboard. The rules below govern cancellations and refund eligibility specifically for prescription-based orders:
Cancellation Before the Medical Consultation: If you send a written cancellation request by email to support@xyrxhealth.com before your consultation with a licensed physician is finished, you may qualify for a refund (subject to approval). Approved refunds will be issued.
No Refunds or Cancellations After Consultation Completion: Once the consultation is done and a prescription is approved, it is sent right away to the partnered pharmacy for preparation and dispensing. From that moment, the order becomes final and cannot be canceled. No refunds are available, no matter the delivery stage. This follows strict U.S. FDA guidelines that ban the return or resale of any dispensed prescription drugs.
If the Prescription Is Not Approved: Should the physician decline to issue the prescription, you will get a complete refund with no deductions or fees applied.
Requests to Modify a Prescription After It Has Been Sent to the Pharmacy: If you want to switch to a different prescription after it has already gone to the pharmacy, a $150 re-processing charge will apply. Any changes require re-evaluation by a licensed doctor and are not always approved.
Compliance with Regulations: Prescription orders become irreversible once forwarded to the pharmacy. Per FDA rules, dispensed or prepared prescription medications cannot be returned or refunded.
Payment Terms
Subscription Details: All charges for services and products are handled through automatic recurring monthly subscriptions. These renew each month until you cancel. You need to supply a current payment method during signup and keep enough funds available for ongoing charges. Cancel anytime via your protected dashboard.
Required Commitment for Weight Loss Programs: Programs involving medications like Tirzepatide or Semaglutide come with a mandatory three-month term, since three months' supply is provided in advance. You must complete this full period regardless of your payment schedule. Canceling early triggers an early termination fee equal to the standard monthly retail rate for the program.
Monthly Installment Options: These are available as no-interest plans without credit checks. If you cancel a monthly plan before finishing the three-month obligation, the early cancellation fee still applies. It is your responsibility to make sure all scheduled payments go through successfully.
Chargebacks and Failed Payments
Chargebacks: Attempting to reverse or dispute a valid charge (a "chargeback") for delivered services or fulfilled orders counts as a violation of these terms. We will actively challenge any such disputes and supply evidence to the card issuer, such as records of the consultation, prescription approval, and order status. If a chargeback is filed without first trying to resolve the matter with us directly, you may face a $199 chargeback handling fee added to your balance. We also retain the right to take legal steps and seek reimbursement for related expenses, including attorney fees and court costs.
Declined Payments and Overdue Balances: Participants in three-month programs remain responsible for the entire commitment even on installment plans. If payments fail and the full amount isn't covered, the unpaid portion becomes delinquent. We may send overdue amounts to a collections agency, and you will then owe all collection-related fees plus a 50% surcharge on the remaining balance. Legal recovery options may also be pursued at your expense.
Returns, Replacements, and Shipping (included for context as part of the overall policy)
Medications (such as sterile GLP-1s and peptides) are shipped overnight in specialized cold packaging with insulation and ice packs to maintain quality. Products undergo lab testing for stability during transit and can safely handle room temperature (under 86°F/30°C) for up to 10 days or brief higher exposures—refrigerate promptly upon receipt.
Wrong or Damaged Items: Report any incorrect product or damage within 7 days of receipt via your patient portal (use the replacement form). Approved cases receive a replacement after review. Late claims may not be honored.
Delivery Problems: For issues like wrong address delivery, delays, or damage, notify us within 7 days of delivery (or expected date). Undelivered packages require a 3-day buffer after the estimated arrival before we process replacements.
Address Errors: Mistakes in the shipping address entered at checkout are your responsibility. We may reship for a $150 fee covering re-processing, physician oversight, handling, and shipping. Once in transit, rerouting isn't always possible.
For questions or to start a request, reach out to support@xyrxhealth.com or call +1-833-7737-350
Important Safety Information for Compounded Sermorelin Injection
Warning: Not FDA-Approved
Compounded drugs are permitted to be prescribed under federal law but are not FDA-approved and do not undergo FDA review for safety, effectiveness, or manufacturing quality. Your XYRX Health provider may recommend a specific dose of compounded sermorelin based on your individual medical evaluation.
Indications and Usage
Compounded sermorelin is a synthetic analog of growth hormone-releasing hormone (GHRH). It may be prescribed to support the body’s natural production of growth hormone in adults with clinically low growth hormone levels.
Sermorelin is sometimes used in adults to support:
- Growth hormone deficiency
- Age-related decline in growth hormone production
- Body composition goals (lean muscle support and fat metabolism)
- Energy levels and recovery
Use of compounded sermorelin should be combined with a healthy diet, regular physical activity, and adequate sleep.
Important Notes:
- Sermorelin is not approved by the FDA for anti-aging or weight loss purposes.
- Its safety and effectiveness in children and long-term use in adults are not fully established.
- It should not be used in individuals with active malignancy without medical supervision.
Who Should Not Use Compounded Sermorelin?
- Have an active or suspected cancer
- Are allergic to sermorelin or its components
- Have untreated thyroid or adrenal disorders
- Are pregnant or breastfeeding unless advised by a provider
Administration of Sermorelin
Sermorelin is typically self-administered as a subcutaneous injection, usually once daily, often at bedtime.
Common injection sites include:
- Abdomen
- Thigh
- Upper arm
Your XYRX Health-affiliated provider will guide your dosing schedule and injection technique. Do not change your dose or stop treatment without consulting your provider.
What to Discuss with Your Provider Before Use
Inform your provider about all medications and supplements you are taking, including:
- Hormone therapies
- Corticosteroids
- Thyroid medications
- Diabetes medications
Also share your full medical history, especially if you have:
- Diabetes or blood sugar issues
- Thyroid disorders
- Pituitary gland conditions
- History of cancer
- Sleep disorders
- Kidney or liver disease
Pregnancy and Breastfeeding
- Pregnancy: Avoid use due to unknown risks.
- Breastfeeding: Unknown if it passes into breast milk—consult your provider.
Potential Side Effects
Common Side Effects
- Injection site reactions (redness, swelling, pain)
- Headache
- Flushing
- Dizziness
- Nausea
Less Common but Serious Side Effects
- Allergic reactions (rash, swelling, difficulty breathing)
- Increased blood sugar levels
- Joint or muscle pain
- Fluid retention
- Numbness or tingling
Seek immediate medical attention if you experience severe allergic reactions or unusual symptoms.
Important Safety Considerations
- Regular monitoring by your provider is recommended
- Blood work may be required to assess hormone levels
- Do not share injection devices
- Use only as prescribed
How to Use Compounded Sermorelin
- Follow all instructions provided by your healthcare provider
- Administer as a subcutaneous injection
- Rotate injection sites to avoid irritation
- Store medication as instructed
If an overdose is suspected, contact your provider or local emergency services immediately.
Disclaimer
Compounded sermorelin is not FDA-approved and is not equivalent to any commercially available FDA-approved drug product. XYRX Health does not claim affiliation with or endorsement from any pharmaceutical manufacturer.